• “Don is a leader and visionary in his field. He has a remarkable aptitude for predicting future market trends and dynamics. He has a deep and broad understanding of the retail property market and has always offered sound perspectives.” - Cedric Tyler, CEO
    “Don. You should write the Valuer’s manual on retail property valuation – the detail you go into is impressive.” - Leading NSW Specialist Retail Valuer
    “I have been provided with a copy of a report made by Mr D E Gilbert of Queensland Lease Consultants [former name of ALPC] who is a recognised expert in the relation of rent review determinations, in particular retail premises.” - Leading Australian QC
    “Don has showed the highest level of integrity and trustworthiness in my dealings with him. His tenacity and attitude to succeed are legend. He makes sure he delivers.” - Mathew Tait, Pharmacist
    “Don is a clear-sighted, down-to-earth business professional with a sharp sense of where economic value comes from, and how to deliver; and how to measure it. Engaging with him on retail property valuation takes me instantly from theory to the more » - Govindan (“Govind”) Nair
    “Don is one of the most qualified and experienced retail lease valuers in Australia and has qualified as a retail rent specialist arbitrator by both IAMA and RICS. Unlike many traditional valuers, he regularly seeks newer and better valuation methodologies more » - Matt Myers, Senior Univ. Lecturer
    “Thanks Don. Much appreciated. And thanks again for your fine talk yesterday it is a real pleasure to listen to someone that has such a great understanding of their specialty field and says it like it is. We need more more » - QLD Business Valuer
    “Don has excellent knowledge of all facets of retail property and leases in general. He looks at each lease and business on an individual basis and understands the business’ performance with respect to its physical location rather than just a more » - Richard Lord, Property Professional
    “And thank you for emailing your (very substantial) report to me. Your analysis and comments are excellent, forthright and challenging, and more insightful than my own advisors!” - Pharmacist, Major Brand
    “I just want to tell you how much I enjoyed your presentation yesterday… I’m the guy who thanked you for “telling it as it is” afterwards. I agree with your belief that most rents are over priced and impact on more » - Business Valuer
    “And yes, you definitely gave me some valuable tips! You have some very interesting stories. I hope that one day I will have some exciting experiences to talk about too!” - Solicitor
    “Don has a high level of experience as a specialist retail valuer, arbitrator/mediator and on tenancy determination/submission matters.” - John Kendall, Property Advisor
    “Don has a thorough understanding of the concept of value. From both sides of the equation of owner and tenant he strives to achieve equitable playing fields where fairness also provides win/win outcomes. Don is big picture orientated and has more » - Colin Freeman, Director
    “Thank you Don for all your help and for all the contributions that you make to the retail property industry.” - NSW Specialist Retail Valuer
    “I love reading your articles, always make me laugh. We have decided to quit… retail just isn’t fun anymore and our landlord is being a typical landlord, demanding full refits, jacking up rents, constantly criticizing etc., etc., and I’m over more » - John, Showcase Jewellers
    “…You were very thorough. It is always good when the facts are provided in detail leaving no questions to be asked.” - Large Retail Landlord
    “As a retailer with over 15 years Brisbane CBD experience, we engaged Don for independent expert advice to assist us in proving damages to the landlord who was a major industry superannuation fund. I am proud to confirm that Don’s more » - Ermanno Nobilio, Specialty Retailer
    “Thank you very much for all the time, effort, and consideration you have put into our submission. We are extremely happy with your service… We feel extremely fortunate to have discovered you – it is very rare to find an more » - John, Grocery Retailer
    “Thanks for your efforts!” - Dominic, Owner of Multiple ACT Delicatessens
    “I have known Don for many years and worked with him in both South Africa and Australia. Don is a dedicated retail property professional and continues to strive to know more about his industry and how to make his clients more » - Dr. Brent Stephens
  • Queensland Tribunal matter

    PARTIES/LEGAL REPRESENTATION/ TYPE OF DISPUTE

    Major Queensland Government Superannuation fund and clothing outlet. Parties legally represented for quiet use dispute

    INSTRUCTION: Experts report for calculating loss; experts report of current market rent for new “take-it-or-leave-it” lease terms; further report as parties failed to act on either of above reports

    DESCRIPTION OF DISPUTE

    Expert’s report & forensic analysis of challenging business model (including lay-bye sales). Landlord had relocated business from L1 of Brisbane CBD property (by overzealous young property development manager, lacked “people skills”, who should not have also been negotiating leases), to C-minus location with no traffic

    Calc loss during disruption. Direct competitor introduced to natural flow of traffic immediately ahead of Applicants business; provide expert’s report of current market rent for new site; further report as “take it or leave it” lease terms causing significant stress to business

    How it was settled

    Applicant pressured into accepting “settlement” at Conciliation Conference, well below actual loss.

    Respondent’s solicitors played “delaying tactics” and forced Applicant to accept compensation. This caused legal fees to escalate.

    “Take it or leave it” lease terms & comprehensive analysis of proposed rent more than double what it should have been ($180,000 per annum v $80,000). Due to economic uncertainties (Nov 2008) report also suggests cap on maximum rents charged as percentage of turnover.

    A large proportion of purported “incentives” (wide spread practice) covered “first fit” costs of landlord & used as excuse to leverage up rent. Other portion of incentives (and higher rent) likely to damage cash-flow of business at a latter stage in lease.

    Expert’s third report simply summarises above, suggests further solutions to modify lease. Queensland Government Landlord’s preference is to do “nothing”.